We are currently looking to hire more Facility Account Specialists to add to our work family. Our Facility Account Specialist Team/Customer Service is the backbone of our company. We pride ourselves in offering a high level of customer support, so it takes very special individuals with great communication and learning skills to assist customers with requests and information. Extensive in-house training is provided before new team members interact with customers.
Your duties and responsibilities will include the following:
- Daily interaction by phone, email and on-line chat with our customers
- Respond, handle and promptly resolve any customer inquiries, concerns and requests
- Process overdrafts for bank accounts
- Process transactions for bank accounts
- Reconcile checking accounts
- Perform various clerical duties to include photocopying, faxing, scanning and filing
Qualified individuals will possess the following qualities:
- Associate Degree Preferred; and one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong verbal and written communication skills
- Ability to solve practical problems and deal with a variety of situations
- Attention to detail & accuracy
- Good organization & time management skills
- Handle stress of a call center environment
- Knowledge of Microsoft Word, Outlook & Excel.
Are you a good fit? Send your resume to [email protected] and let’s talk!